Customer Reviews

- From No Leak to Leak - - Kedra Bell - 2/25/2014 - comment
I brought my car to Performance Tire to get the front driver side tire replaced. A few minutes later Joanie Upton came to get me and show me a leak. (There was no oil puddle in the parking lot where I was parked, nor was there an oil puddle in my garage.) When I arrived in the back to view the leak the front tire was off on the passenger side and there was an obvious oil puddle on the ground. Please know that I did not request anything to be done to the front passenger side tire. My reason for coming in was to simply get the front driver-side tire only replaced. She and the mechanic technician explained to me that I had a tire strut leaking oil. When I inquired about why the tire was even off of my car, I didn't get a reasonable logical answer, I was told "I just wanted to see". I want to be sure to follow the proper chain of command in getting in touch with you and resolving this matter. I have left a message for you at the office requesting a call back, and I have sent you a personal letter. My intentions were to bring my car in for the next three weeks to get new tires with the tire today being the first. I totally understand as a fellow business owner that sometimes "things" happen; however unfortunately sometimes we also have to deal with negligence as well. I would like to continue our relationship with your business, and get this matter resolved at this level. I apologize for bringing this matter to you, as it could have easily been handled in the store with the proper acceptance of responsibility. Instead Joanie Upton nonchalantly shrugged the matter off by saying "It happens". After seeing she and I could not resolve this matter, I asked to speak with the manager or owner, she casually shrugged this off as well by saying "I'm the owner, this is it".

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