Customer Reviews

- Beware - - S. Stanley - 1/31/2014 - comment
I called to speak with daughter regarding anti-freeze leaking out of the housing for the thermostat that they replaced when they replaced my radiator. When I first explained the problem she had no recollection of the work performed but was already mentioning things that most likely be the cause and of course these were things that would cost money. I asked her to look up the invoice on her computer she did and claimed they didn't replace the thermostat but had written notes about the old thermostat?!? Then she remembered they did replace it and began making other excuses to get out of any responsibility of correcting the issue and telling me it was probably some other thing that of course was going to cost more money. What she didn't know was I had already put a wrench to it and the damn bolts on the housing were only hand tight...both of them. But she wanted to argue with me so I told her, if you re going to argue with your customer, this customer will take their business elsewhere . Here is a window into the character and professionalism of Mike & Daughter s Radiator, she told me to go ahead and go elsewhere and then called me a #$%$ and hung up on me!! All I wanted was a solution so it wouldn't happen again...all she wanted was to find a reason to charge me more money again...LOL!! I am a man and was to the point calmly and professionally. She is not trustworthy in my opinion, doesn't want to stand behind their own shabby work and I am suspicious of her ethics and business practices plus I don t have the time or the money to throw at shysters. BEWARE....

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