Customer Reviews

- Parts inventory issues - - JK - 6/19/2014 - comment
I went in for a manual fuel pump. It came with no fittings. They sold me a fitting they said was correct and told me to go to Ace hardware for the other fitting (I ended up finding it at Lowes). I get the pump installed, of course the last piece to go in is the fitting they sold me. It turned out that I needed a 3/8 and they sold me a 5/16. I went back and they did not have one in stock. Tau of Orem store called the Sugarhouse store and they said that they had one and had put it on "his shelf". I was told to come in at noon the following day and it would be in Orem. I got to the store about 1 and they said it had not come in. Turned out that Sugarhouse had left a message for Tau that they did not actually have the part they said the nignt before that they had pulled for us. Tau called West Valley store and they said they put it on "the shelf" for the Orem store because they claimed they had 3 in stock. I was told to return at 4:10 to pick up the part. The driver finally showed up at about 6:15 PM. He did not have the part! They had forgot to pull the part and put it on "the shelf"! Tau has now ordered it from the main distribution center back east. It should be here Monday. Meanwhile, I have a leaking fuel pump and a truck I cannot use. I called the manager Rich in Sugarhouse and he claimed no such order was ever placed. But if that was the case, then why did his staff call Orem and leave a message for Tau for when he came on-shift to tell him that they were out of stock? By the time I got off the phone with Rich, West Valley's phone system said they were closed (that was 7:34 PM) so I cannot tell you what that manager's excuse is.

write your review