Customer Reviews

- Do not let them con you into the concierge fee - - Anonymous user - 12/17/2013 - comment
WARNING: Fairway Chevrolet loves to charge a $600 concierge fee, and they will probably not ask you point-blank whether you want to pay it, and they will probably not provide a list of what the fee entails. I understand that I should have been more careful before signing, but here is how they snuck it on me: After first trying to charge $2000 above the sticker price, the salesman finally “leveled” with me and went down to the correct price. At one point, he wrote down a total amount, which included financing. He kept bringing up this “concierge service” but did NOT give me a list of what it would involve. I asked about it several times, and he just answered “It’s included. I'm including it for you.” Of course, by the time I signed the contract, it was late at night and the finance guy rushed me through it. The next morning, I looked through everything, and, lo and behold, I was charged a BS concierge fee of $600. I had bought my last three vehicles through CarMax, so I was not used to such dishonesty. I called Fairway and learned that the salesman had pulled a slick one and meant that the fee would be included in the TOTAL that he had written down. I spoke to a Manager named Brett and asked if we could redo the contract without the fee, especially since I was never provided a list or explanation of it. He said no, reminded me that I signed my name to it, and declared that they need to charge this fee in order to make money off of their sales. So, I said the only thing left to say “Congratulations, sir. You got me.” After that scummy move, I will never buy from this place again. I later went in person to ask for an explanation of this fee that I was conned into, and the list is an absolute joke. I would never have agreed to pay $600 for it.

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