Customer Reviews

- AAA recommended this place to us. Absolutely horrible experience. - - Anonymous user - 3/22/2013 - comment
We broke down in Tucson. Called AAA for a tow. They recommended Advanced Automotive on Kold Rd. Trusting AAA, we went ahead with the repairs... which turned out to total $3,338.70. On our first visit, we were told the repairs would be finished in 1 week. Three weeks later... the repairs were supposedly done. We picked up the vehicle... drove 90 miles home... and discovered oil leaking from the newly rebuilt engine. We contacted Joseph Casillas (The service manager). He said "bring it in. We can have it fixed in a few minutes." A few minutes turned into two more weeks. We were finally notified that the issue was fixed and we could pick up the van. We picked it up... but after driving the 90 miles back home... we discovered that the van was still leaking oil from the same place. Nothing had been done. When we looked at the paperwork for our "3 year 36,000 mile warranty" we found they had listed our odometer reading as 1 mile. In other words the warranty was 90,000 past it's effectiveness the moment we left the shop! Why? Because our actual odometer reading is approximately 125,000 miles. Contacted the service manager again to see if they would come and pick up the van and tow it to Tucson to fix the issue. He said that we would need to pay for the tow and they would pay us back later. What??? The service manager said he would talk to the owner to see what they could do. What? How about FIXING what was supposed to be FIXED to begin with. We are still trying to get the issue resolved. STAY AWAY from this place... Unless you enjoy living in a nightare.

write your review