Customer Reviews -
high risk -
- Nell - 1/11/2018 -
commentI have been a customer at Dons Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Years. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Dons while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2.
Dons shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “Its not right” in reference to his prioritizing other customers ahead of me.
Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn't accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren't right.
On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.
write your review The office address of Don's Automotive Repair is 1636 S 1st St Austin, Texas. Don Lewis is the owner or official contact person(Owner). Please call Don's Automotive Repair at (512) 447-9032 for more information about their services. We will appreciate if you let Don Lewis know that you know the business and get the phone number from myCarPro.org.
The Standard Industrial Classification(SIC) of Don's Automotive Repair is 753801 - Automobile Repairing & Service. An automobile repair shop (also called garage) is a place where automobiles are repaired by auto mechanics and electricians. Some auto parts stores also maintain service operations. Some auto repair stores are independently owned and operated, some are the service departments of car dealerships, others are regional or national chains and franchises.
Its estimated number of employees is 4. Its office number is (512) 447-9032. Its fax number is (512) 447-4457. Don's Automotive Repair does not have a web site in our record.
You should talk to more auto repair services near Austin, Texas before choosing your Auto Repair Service. Following are some auto repair services in the state of Texas we pick for you based on your search preferences .
1. Mopac Truck Services, Ahmed Hemeida Call Ahmed Hemeida now: (512) 346-0438 8650 N MO Pac Expy Austin, TX 78759 | (512) 346-0438 Austin, TX | |
2. Read's Mobil 1 Lube Express, Alan Corsentino Call Alan Corsentino now: (512) 288-3844 8844 Highway 290 W Austin, TX 78736 | (512) 288-3844 Austin, TX | |
3. Rising Sun Japanese Auto Services, Allan Walker Call Allan Walker now: (512) 453-6292 2714 Foster Ln Austin, TX 78757 | (512) 453-6292 Austin, TX | |
4. Sears Auto & Tire Center, Bart Delagarza Call Bart Delagarza now: (512) 459-2384 1000 E 41st St Austin, TX 78751 | (512) 459-2384 Austin, TX | |
5. Ben's Workshop, Bennett Schotz Call Bennett Schotz now: (512) 472-5555 410 Pressler St Austin, TX 78703 | (512) 472-5555 Austin, TX | |