Customer Reviews

- horrible! - - kristi - 6/12/2017 - comment
Such a disappointment! I drove from Hot Springs to look at Acadia I found on autotrader at a great price. I realize now why, I must replace all 4 tires 2 weeks after signing papers. I noticed shaking when I went over 55 mph. Took it to our local tire guy who informed me all tires were cracking on the tread. And being only 2 years old, this should not be happening. He advised me to call the dealership. I called & spoke with Jason who told me I would need to bring it in so their "tire guy" could look at it. Made the 2 hr drive on a Friday so the tire guy could look at them for 60 seconds. He decided it was just normal wear, however, they would need to be replaced within the year & to not replace it with the same kind of tires "because they aren't very good tires." The service manager balanced them & said that "should" take care of the shaking. So I left & made the 2 hour trip back home with my 5 year old in the car, sick to my stomach & praying the tire didn't separate while going down the interstate, all the while my car is still shaking. Got a call on Monday from the salesman, the owner is not going to do anything. I was so happy when I signed the papers on the car & really enjoyed the small town feel but within 2 weeks, my opinion of this small town dealer is they have about as much integrity as any other snake in the grass. I guess when you let a spoiled kid run a business, this is what happens. Will stick with Everett next time. They actually value their reputation & customer service after the sale.

write your review