Customer Reviews

- Untrustworthy, Unprofessional, Unreliable - - Austyn Marks - 4/21/2020 - comment
I recently purchased a 2012 Honda Odyssey from This dealer. I had the car inspected through a third party after purchase as Sam and the dealership DID NOT keep their word in their 50/50 warranty deal or even the repair that was in writing at closing. This cars suspension is shot, the Honda dealership says it needs struts, shock absorbers, control arms, and end links; I and the Auto Lane Dealership Technician AGREED. They completely ignored the issue they had promised to fix at closing in writing, which was a rattle on the front driver side. They claim nothing is wrong with the car even though I took their service technician for a ride. We both agreed on the rattle and suspension issues. I ended up changing the struts Sunday, 2nd inspection was on Monday. They claim that the noise that I was hearing the week prior is due to me changing the strut one day before this 2nd inspection. I know vehicles well and if I can articulate fact based reasonable explanations and still get a repair that was in writing at closing denied... They will take advantage of anyone. This service technician stated that most cars are of poor quality and the owner will fix cheapest way possible; and I quote, "I wouldn't buy any of these, even the "nice" ones in the front row are questionable". We had a repair in writing at closing that was never taken care of. We had several repairs that were covered under their 50/50 warranty that were never taken care of. We lost what we had considered a friend, because of money. Please be VERY cautious if buying from this dealer, always get a third party pre-purchase inspection before closing, and ensure that repairs are made BEFORE you close on your vehicle. We were buying from who we thought to be a family friend. We instilled our trust in this salesman and were severely disappointed. They also falsely advertise to be accredited by the BBB, which they are not.

write your review